An email confirmation will be sent out when shipped with your tracking number. Once an order has been processed, it will take up to 2 to 3 business days for us to ship it out – although we try to process and package them the day of or the business day after.

How long will it take my order to ship?.

Please allow 5 to 7 business days from the return delivery date for the refund to be processed. All return shipping costs will be your responsibility. Once we have received the item(s) and confirmed the item(s) in the same condition in which the package was sent, a refund will be issued for the purchase.

The item(s) must be sealed, un-opened, and carefully wrapped. If you have purchased the item(s) online, you must carefully package and return the items in the same condition they were sent. Please remember to bring your receipt with you if this is the case. If you have purchased the item(s) in store, they can be returned if the item(s) remain(s) sealed and un-opened. If you suspect that your package has been lost or stolen, please contact your local post offices. Kpop Story is not liable for any damages or accidents that may have incurred while shipping. *NOTE: Please note that tracking for media mail items to Hawaii, Puerto Rico, and the US Virgin Islands may experience delays in the system. Once we have shipped your order, you will receive a separate email confirming shipment with an order tracking number. Shipment Confirmation and Order Tracking.Shipping charges will be calculated at checkout. Light sticks can also only be shipped by Priority Mail.

Posters can only be shipped by First Class. We ship items through Media Mail and Priority Mail. We offer different shipping methods via USPS and UPS at checkout based on the size and quantity of the product(s) you purchase. If you input the incorrect address when you placed an order, please contact us immediately at Once we have shipped out your order, we are unable to do anything with it. Please wait until we receive all albums in stock before we send a final confirmation email with your tracking number. *Note: If you pre-ordered more than 1 item, your orders will be shipped together. Please be advised that there may be shipping delays from Korea that may hinder the process on our side. However, due to unexpected large volumes of orders, please allow between 2 to 3 business days for the order to be processed.įor pre-order items, we will begin processing and packaging the orders 3 to 4 business days after the expected release date of the product. Items will usually be packaged and shipped out the business day of or the business day after we receive an order. We do not offer international shipping as of yet.

*Please note that we only currently ship domestically within the U.S.

Red velvet lightstick